Customer Experience (CX), Employee Experience Industry Insights

AI in Healthcare: Less Manual Work, More Human Care AI can’t care—but it can make space for those who do. In this on-demand webinar, Twilio and HIMSS explore how AI…

How to Turn Data, AI and Empathy Into 1:1 CX You’ve got the data. You’ve got the AI. What you need now is empathy — and a plan. This POV…

The CX Gap Is Real — AI Can Help Close It Your CX dashboards say things are working. Your customers disagree. A global MIT Technology Review survey of 1,000+ CX…

The Blueprint for Building an AI-First Contact Center You’ve got more channels, fewer agents and higher expectations. But if CCaaS is still your front-end strategy, you’re scaling the wrong thing.…

Cut Costs, Not Corners: Build a Smarter Customer Access Strategy with AI The third customer this morning just asked why their chat agent couldn’t access their case notes. Your team’s…

The Lean Advantage: Scale Smarter, Not Heavier Adding headcount feels like growth — until payroll piles up, compliance headaches creep in and your Slack fills with endless status pings. The…

3,000 professionals and 140,000 Hubstaff users are proving shallow adoption won’t cut it — here’s how you can unlock real results AI may be everywhere, but for most teams, the…

The Software Industry’s Guide to Collecting Customer Feedback Your customers are leaving clues everywhere – in surveys, in-app comments, app store reviews, social posts and support chats. If you only…

The Tech Leader’s Guide to Feedback Automation Customer feedback isn’t slow, your process is.When feedback sits in silos or waits for manual hand-offs, the moment to act slips away. In…

7 Strategies to Optimize Your Communication Efforts Comms teams are expected to engage everyone, everywhere, all at once — sometimes with a team that’s barely big enough for a group…