Customer contact centers : The state of the customer experience
Some companies get it right: When their customers call them, questions get answered, and problems get solved. It’s fast, simple, and builds customer loyalty. Other businesses fail to make their…
Three Strategies to Future-Proof Your Contact Center
More effectively manage economic uncertainty and changing workforce dynamics in 2023 and beyond. Today, many global organizations are managing a rise in remote and hybrid work – and few departments…
Managing the Complex Modern Compliance and Risk Environment
The compliance and risk landscape for organizations has become increasingly complex when it comes to consumer protections. Today, there are many factors that are driving global regulatory demands. First, vulnerable…
Intelligent Edgeand Cloud Networks in 5G Era
The 5G era of connectivity powered by intelligent edge and cloud networks will bring lightning- fast bandwidth and ultra-low-latency performance as well as deep integration with cloud services. After years…
Connected Health Consumer: Trust in a New Era of Health
The relationship between consumers and health companies is complex and has shifted dramatically over the past two years. To understand today’s health landscape, this report dives into evolving consumer opinions…
The IT Guide to Data Security and Governance
No business continuity plan could have prepared IT leaders for the global pandemic. COVID-19 threw the spotlight on digital — for both its strengths and shortcomings. On the one hand,…
The Low-Code App Development Playbook
Business success today depends greatly on whether IT can provide seamless and highly personalized connections with customers. Efficiency, productivity, and cost savings are top priorities for IT leaders – and…
The Strategic CFO
CFOs need to change if they want to succeed. Finance organizations can no longer simply be gatekeepers of funds and managers of budgets. Today’s business environment demands finance transformation, where…
Green Quadrant: Enterprise Carbon Management Software 2022
The State Of The Carbon Management Software Market The market landscape for carbon management software has evolved rapidly over the past three years, driven by mandatory reporting rules based on…
Consumer-Goods FirmsDig Deeper into Data for Superior Customer Experience
Even before the Covid-19 pandemic struck, consumer-goods companies were no strangers to market upheaval and the critical need for business agility. The biggest disruptors included growing threats from e-commerce marketplaces…