4 Key Steps to Getting Started With Generative AI in Customer Support
The Promise of Generative AI and Large Language Models Thanks to natural language applications such as Chat GPT and BARD (Google), generative AI and large language models (LLMs) have gone…
Modernize Data Management
Is Data Management Transformation Worthwhile? Data analytics has the power to transform the enterprise. Without an effective database management strategy in place, however, any analytics strategy will struggle in the…
Core Principles of Cyber Hygiene in a World of Cloud and Mobility
Cybersecurity is a top concern at the highest levels of government and industry worldwide More than ever, government and corporate leaders—from senators and members of Parliament to CEOs and board…
Customer experience Your next essential business driver
CX: powering competitive advantage Customer experience (CX) is the next competitive battleground. Gartner has predicted that CX will be the next competitive differentiator, and 81% of marketers told Gartner that…
Salesforce Service Cloud Offers Modern Incident Management for Cloud
When it comes to crisis/incident management in the cloud/digital era, hope is not a strategy.1 Yet a majority of enterprises continue their digital business operations as usual, hoping major disruptive…
Delivering Personalized Customer Support in Cost-Constrained Times
Contact centers are increasingly seen as vital to boosting customer loyalty and generating customer intelligence. However, in today’s uncertain economy, contact centers are under renewed pressure to drive down costs—even…
A Practical Guide To Getting Started With Customer Journey Orchestration
The customer experience is the sum of all the interactions that a customer has over the life of the relationship with the brand, but more importantly, the emotions, feelings, and…
The Quest For Data-Driven Engagement In APAC And The Middle East
Develop Deep Understanding Of Customers To Meet Customer Experience And Marketing Goals With CDP. The Region Is At The Cusp Of Leveraging Data Strategies And Insight For Action And Outcomes.…
Automation and AI are Enhancing Self-Service and Boosting Productivity
Today’s customers want service on their timeline and channels of choice. As the customer experience changes, companies must learn how to adapt to meet these new demands. Whether customers want…
Beyond Security Events and Compliance With Splunk
The Splunk® platform is designed to investigate, monitor, analyze and act on data at any scale, from any source over any time period. We call this the Data-to-Everything™ Platform, which…