Box and ECM: Key integrations that drive digital transformation
ECM is moving to the cloud Digital transformation is radically disrupting the business world. The pace of market change and the speed of innovation require that today’s companies operate in…
Ameren Upgrades Field Service Operations with a Cloud-Based System
People — especially a sizable field service workforce — are arguably one of the most important assets a company can have. Ensuring a field service workforce can perform its tasks…
Storage’s Role in Addressing the Challenges of Ensuring Cyber Resilience
Data’s role as a transformational business asset continues to grow. Thanks to increasing investments in application development; modern DevOps practices; and heightened business intelligence, analytics, and machine learning demands, nearly…
Expect the Unexpected: Planning for the Future Workplace
After more than two years of transformative changes, it seemed hybrid work was here to stay. Employees were meant to show up in the office on an as-needed basis while…
Ransomware on the Rise
Ransomware-as-a-service One of the reasons for the rise in cases is that it’s become common for ransomware creators to establish an affiliate network, or partner program. In this new model,…
The Best of Both Worlds: The Case for Harmonizing Public and Private Cloud Platforms
Despite steady growth, public cloud isn’t the answer for every industry. For healthcare, financial, and public sector organizations facing compliance regulations, private cloud IaaS is a better option. ENTERPRISE ADOPTION…
Moving beyond survival mode for your 2022 marketing strategy
How to successfully unify data to create more meaningful customer experiences The pandemic has driven fundamental changes in how consumers engage with brands, how they think and behave— and in…
A Cloud-Native Approach to Process Automation
Industry-leading enterprises are methodically pursuing cloud-native computing because it promises advantages for application development and process automation in the digital business era. Cloud-native computing decouples applications from the underlying infrastructure,…
Connected Healthcare Consumer
Salesforce Research surveyed nearly 6,000 consumers worldwide on their experiences with providers, insurers, and pharmaceutical and medical device companies and discovered: • Common challenges to receiving care• Consumers’ desire for…
Business user’s guide to Data-driven CX
Master the evolving art of data-driven CX Today’s steady stream of data is gold for your contact center operations. Yet mining and shaping it into effective tools to drive accelerated…