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Achieving Personalized Contact Center Experiences
Achieving Personalized Contact Center Experiences Personalization is changing the retail landscape. It’s the key to delighting digital natives, and consumers have grown increasingly comfortable with sharing personal data—as long as…
The Human Experience Roadmap
Incorporating observed and behavioral data Forsta’s Human Experience (HX) Roadmap is designed to help you understand customers from all angles. With Forsta’s Human Experience roadmap, leaders and decision-makers get the…
Understanding Omnichannel Customer Experience
Analyzing every touchpoint Thanks to advancements in technology and digitalization, customers can connect with your brand across more channels than ever. Succeeding in omnichannel engagement is no longer a nice…
The IT Leader’s Guide to Designing the Hybrid Digital Workplace
How to get started closing technology experience gaps to drive engagement and foster belonging IT teams are perfectly positioned to not only help organizations adapt during times of tremendous change,…
Both Knowledge Workers and Frontline Workers Need Better — and More Relevant — Internal Communication
Adapt more robust pull strategies Most companies recognize the importance of a strong communications strategy that accounts for the unique needs of both frontline and knowledge workers. But, there’s a…
Mastering ABM: Lessons learned from several masters of ABM
MasteringMastering ABM: Lessons learned from several masters of ABM ABM has been around for a while now, but ABM mastery is very rarely achieved. In a recent Propolis Hive report,…
Account Based Marketing (ABM)
Customer Experience (CX)
Cyber Security
e-Book
Report
RingCentral
White Paper
RingCentral Video security
With the launch of the RingCentral Video platform to unify collaboration across a modern business environment, ensuring secure and private communications is a top-of-mind concern for business users and IT…
Getting the Most Out of Your Microsoft Investment
The essential guide for implementing document management with Microsoft Office 365, Teams and SharePoint Online From a business perspective, one of the biggest changes since the global COVID-19 pandemic is…
Account Based Marketing (ABM)
Artificial Intelligence (AI)
Customer Experience (CX)
Cyber Security
e-Book
Employee Experience
RingCentral
White Paper
RingCentral Video
Online meetings for a new generation of work SOLUTION BRIEF When Apple’s FaceTime debuted in 2010, it signaled a new era of video communication. Very quickly, people embraced the technology…