AI and Automation: The Intersection of Agent Productivity and CX Acceleration
The digital evolution of service requires a shift to the connected enterprise The digital economy is surging, and the remote workforce is here to stay. Service leaders have rapidly evolved…
Agility Behind the scenes is the Key to Igniting the Transformative Customer Experience
Customer experience (CX) is the key differentiator in business today. Yet superior CX is not just what appears on the surface or when in direct contact with the customer. Have…
The New Age of Territory Planning And How to Adapt
At a time when every company is trying to do more with less, efficient territories have become a business imperative. Well designed territories help you maximize coverage and revenue, reduce…
How To Protect, Monitor, and Retain Critical Salesforce Data with Shield.
Enhance protection of critical Salesforce data Safeguarding your most sensitive data and staying ahead of evolving compliance and industry regulations with Shield saves you staggering costs. Shield is a suite…
Closing the Loop to Surprise, Delight, and Retain Customers
Learn the secret to service that delights customers Research shows that customers whose problems are reported and resolved are more loyal than individuals who never encounter customer service issues. This…
Why Smart Businesses View a Data Fabric as an Inevitable Approach to Becoming Data-driven
Business executives know that their company needs to adopt a data-driven strategy. However, gaining value from data remains a massive challenge, despite the fact that businesses are drowning in data.…
Multicloud data integration for data leaders
Introduction a data fabric approach to multicloud data integration Modern enterprises are struggling with increasingly complex data real estates as data becomes more diverse, distributed, and dynamic across hybrid cloud…
Omgaan met disrupties in de voedsel- en drankenindustrie
Disrupties in de supply chain zijn niets nieuws in de voedingsmiddelenwereld. Vertragingen op het vlak van transport, ongunstige weersomstandigheden die de teelt en oogst beïnvloeden, plotse toenames in de vraag…
Transforming Customer and Employee Experience with Connected Field Service
Many organizations have traditionally classified field service as a cost center focused narrowly on the installation and maintenance of physical assets. However, some companies are now looking at field service…
State Of Service
What You’ll Find in This Report : For the fourth edition of our “State of Service” report, Salesforce Research surveyed global customer service professionals to determine: Data in this report…