Next Customer Experience Summit
The Countdown Begins! Excitement is building as we’re just over 2 weeks away from the highly anticipated Next Customer Experience Summit! Mark your calendars for March 14th and get ready…
Keep Up With CX Expectations: Meeting the High Bar Set By Retailers
Keep Up With CX Expectations: Meeting the High Bar Set By Retailers – Martin Taylor, Co-Founder and Deputy CEO at Content Guru discusses The latest UK Customer Satisfaction Index painted…
How Utility Companies are Re-thinking their CX
How Utility Companies are re-thinking their CX in their contact centres – Keith Gait, MBA CCXP at the Customer Experience Foundation, shares insights from their latest Utilities CX report. The…
How Excellent Customer Service Can Retain Customers
We’ve all heard the quote: it takes five times as much money to acquire a customer as it does to retain one. For some industries, acquisition is key, but there…
How to win in a rapidly changing fashion industry
Few industries today are as competitive as fashion. Brands must compete with both long-established brands with global followings and small scale designers selling their products via eBay, Amazon, and Etsy.…
Customer Service Trends Report 2024
AI is revolutionizing customer service at an unprecedented pace The arrival of modern, generative AI is as significant as the birth of the internet. It’s set to disrupt all industries…
Adobe FrameMaker Essentials Part 8: Streamlining your Workflow
Adobe FrameMaker EssentialsPart 8: Streamlining your Workflow Recording The recording of this webinar is now available on YouTube here. The recordings of all sessions of the FrameMaker Essentials series are…
Books About Customer Experience: 9 Best Reads for CX Professionals
When it comes to understanding customer satisfaction, books on customer experience management are essential tools. They provide insights into how to keep customers happy and loyal. Did you know, according…
Experiences Designed for Everybody Satisfy Nobody
In my role as Heart of the Customer’s mapper-in-chief, I get the opportunity to view a lot of journey maps. Beautiful ones, ugly ones, those built to drive change, and…
A Journey of One: The Future of CX
In customer experience, we believe in the power of frontline workers. We build training and processes so that they can better engage our customers and improve outcomes for both those…