What’s in a Name? Your Ability to Please Your Customers
I’ve always been a big reader, but the pandemic has given me even more time to indulge my passion. I recently devoured Conscious Capitalism, by John Mackey and Rajendra Sisodia.…
Customer journey mapping tools don’t address the most critical challenges
There are a ton of journey-mapping tools out there. I’m most familiar with Touchpoint Dashboard, but I’ve had demos from many others. They all excel at certain components of journey…
Unified Endpoint Management and Security in a Work-from-anywhere World
Endpoint Expansion and Diversity Continue Unified Endpoint Management and Security Beyond Traditional Devices Organizations are facing new levels of diversity in device types and operating environments. Withhybrid work dominating most…
Driving CX Excellence: Bridging Technology and Human Connection for Increased Sales and Lasting Loyalty
What makes your brand stand out to customers? Without a way to impress customers and make a true, emotional connection, brands won’t differentiate themselves from their many competitors. In a…
Revolutionizing Customer-Centric Solutions with AI-Powered Advanced Personalization
Personalization is a significant customer expectation — and one many organizations haven’t achieved yet. According to McKinsey & Company, 71% of consumers expect companies to deliver personalized interactions, and 76%…
Long Live Great Content!
Did you know that just 30% of companies feel they have the right solution in place to measure the success of their content strategies? And because they aren’t managed effectively,…
Customer Experience Matters!
The Content Guide to Better CX Over the past few years, customer experience (CX) has become a focal point for businesses looking to create value in an increasingly competitive landscape.…
Grow your businessand champion innovation with hybrid cloud
To survive and thrive in an ever-changing environment,organizations must adapt quickly to market disruptions, needs and requirements, all while seizing new opportunities for future innovations. Mastering hybrid cloud unlocks these…
How to help IT manage it self with autonomous operations
Keeping pace with rapid change in IT operations and your hybrid cloud estate isn’t easy. As CTOs, CIOs and senior engineers have found, implementing a transformation strategy for IT operations…
Omdia Universe: AIOps, 2023–24
Summary The introduction of the latest technology—such as generative AI and machine learning—can helporganizations accelerate growth, increase efficiency, and improve customer service. However, thetruth is that generative AI technology alone…