Long Live Great Content!
Did you know that just 30% of companies feel they have the right solution in place to measure the success of their content strategies? And because they aren’t managed effectively,…
Customer Experience Matters!
The Content Guide to Better CX Over the past few years, customer experience (CX) has become a focal point for businesses looking to create value in an increasingly competitive landscape.…
Grow your businessand champion innovation with hybrid cloud
To survive and thrive in an ever-changing environment,organizations must adapt quickly to market disruptions, needs and requirements, all while seizing new opportunities for future innovations. Mastering hybrid cloud unlocks these…
Omdia Universe: AIOps, 2023–24
Summary The introduction of the latest technology—such as generative AI and machine learning—can helporganizations accelerate growth, increase efficiency, and improve customer service. However, thetruth is that generative AI technology alone…
The CIO’s Handbook for IT Cost Optimization
Cost savings in plain sight, yet out of reach You’re probably already running a cost optimization initiative—does it ever really end? You know there are opportunities to save, but your…
Customer contact centers : The state of the customer experience
Some companies get it right: When their customers call them, questions get answered, and problems get solved. It’s fast, simple, and builds customer loyalty. Other businesses fail to make their…
Three Strategies to Future-Proof Your Contact Center
More effectively manage economic uncertainty and changing workforce dynamics in 2023 and beyond. Today, many global organizations are managing a rise in remote and hybrid work – and few departments…
Intelligent Edgeand Cloud Networks in 5G Era
The 5G era of connectivity powered by intelligent edge and cloud networks will bring lightning- fast bandwidth and ultra-low-latency performance as well as deep integration with cloud services. After years…
Connected Health Consumer: Trust in a New Era of Health
The relationship between consumers and health companies is complex and has shifted dramatically over the past two years. To understand today’s health landscape, this report dives into evolving consumer opinions…
The Low-Code App Development Playbook
Business success today depends greatly on whether IT can provide seamless and highly personalized connections with customers. Efficiency, productivity, and cost savings are top priorities for IT leaders – and…